When I was a kid, my dad would be working on some project around the house and usually wind up needing a part. This was before the age of big-box stores, but he had a go-to place—McLendon Hardware. They always had what he needed.
Fast forward a year or two, and my how life has changed. Our 20-year-old faucet in the shower started dripping. It’s not the kind of sound you long to hear in the middle of the night. So the MR put his dad on the case. Unfortunately, we don’t have any documentation, and he couldn’t find any registration or markings telling the model number.
Hmm, what to do next? After talking to the help desk at Koehler, Papa Larry had Sweet Miss take a picture with his phone of the part, so he could then email it to the help desk, and they could identify the faucet and what we would need.
Before you know it, they were shipping out the replacement valve, and the MR installed it earlier this week.
Now we can enjoy a peaceful night’s sleep.
While a cell phone picture and email worked out for the shower, there are times old-fashioned is best. The MR ordered a tune-up kit for the riding lawn mower that matched up with the model but had the wrong parts. The guy online from Florida couldn’t help us; they don’t make a kit for that model he said. The lady at the local John Deere dealer in Snohomish knew exactly what we needed. She said she’d set aside one for the guys, so they could come and pick it up.
Computers are a good thing, but sometimes a real person is what you need.